# Terms of service

Plain terms for the organizations that use Cordanis and the people who sign in on their behalf. Where an order form or master agreement with your organization says something different, that document governs.

Effective September 20, 2026 · Applies to the Cordanis application at cordanis.com

## 01 The agreement

These terms are between Cordanis and the organization that subscribes to the service. By signing in, you confirm you are authorized to use Cordanis on behalf of that organization and will follow these terms. A signed agreement with your organization takes precedence where the two differ.

## 02 The service

Cordanis is a software service that helps sales teams prioritize accounts, research them, prepare and run outreach, track opportunities, and plan their day, with an AI Assistant that prepares work for a person to approve. Features may change; a capability your organization depends on will not be removed without notice.

## 03 Accounts and organizations

- Accounts belong to organizations; an administrator invites people, assigns roles, and can remove access.
- You are responsible for your credentials and activity under your account; report suspected compromise promptly.
- You must be at least 18 and using Cordanis for work on behalf of an organization.

## 04 Your data and connected sources

- Your organization owns the data it brings into Cordanis and the data read from connected sources. Cordanis uses it only to provide the service, per the [privacy policy](/privacy).
- You are responsible for having the right to connect a source and bring data in, under your organization's policies and the provider's terms.
- You may disconnect a source or ask for deletion at any time.

## 05 Acceptable use

Do not use Cordanis to send unsolicited bulk messages or violate anti-spam, privacy, or provider sending policies; access data or accounts you are not authorized to access or bypass tenant isolation, approvals, or rate limits; upload malicious or infringing content; or resell the service or build a competing product from it.

## 06 AI-generated work and approvals

- The Assistant prepares drafts, research, and recommendations. They may be incomplete or wrong. A person is responsible for reviewing work before relying on it or sending it.
- Actions with outside effects run only after a person approves that specific action. Approving an action makes it your organization's action.

## 07 Third-party services

Connected providers are separate services under their own terms. Cordanis calls them only as you direct and is not responsible for their availability, data, or API changes.

## 08 Fees

Set in your organization's order form or subscription; payable as stated there; non-refundable except where that document or the law says otherwise.

## 09 Confidentiality

Each side protects the other's non-public information with at least the care it uses for its own and uses it only for this agreement. Your workspace and connected source data is your confidential information.

## 10 Warranties and liability

- Cordanis provides the service with reasonable skill and care and in line with [Trust & controls](/trust).
- Otherwise the service is provided as is, without other warranties.
- To the extent the law allows, neither side is liable for indirect, consequential, or punitive damages; Cordanis' total liability is limited to fees paid in the prior twelve months. This limit does not apply to breach of confidentiality or liability that cannot be limited by law.

## 11 Termination

Your organization may stop at any time. Cordanis may suspend or end access for a material breach not fixed within 30 days of notice, or immediately to protect the service or other customers. Data is exportable for 30 days after termination, then deleted per the privacy policy.

## 12 Changes and contact

Material changes are announced to organization administrators at least 30 days before they take effect. Questions: support@cordanis.com